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Terms and conditions

Payment accepted by Paypal.
Any credit card will be accepted through Paypal Checkout.
Wire Transfer also accepted, but order will process more longer waiting payment cleared.

We ship worldwide. Free shipping with economy international shipping with insurance. And buyer is responsible for duties, taxes, VAT, customs and other charges for items shipped. All property must be shipped at the buyer’s expense. It is each buyer’s sole obligation and responsibility to be aware of, to comply with, and to bear all relevant import duties, taxes, VAT, customs and other fees charged by buyer’s local government and/or tax authority.

All products we listed have Limited/Manufacturer's/Store Warranty. Find warranty details on product description or you can contact us directly for further information.

We take great care to ensure our products are of the highest quality and your satisfaction is important to us. If for some reason you find that your order is unsatisfactory we will be more than happy to process your return.

You have the right to cancel your order within 90 days after ordering/receipt without any reason and, if applicable, after canceling again 90 days to return the product. We then repay the amount including any shipping costs in the way payment has taken place. When your order already been send, after receiving back the product(s) in a good shape. Only the shipping costs to our return address is at your own expense. To exercise this right, we politely ask you to contact us through our email for further instructions.

If the item you received was damaged in shipping please call us directly at (+65)68942222. Please do not return items without contacting our customer service by phone or e-mail. Return items in its original packaging. A receipt or packing slip must accompany all returns. Refunds are issued according to the method of payment used for the original purchase.
We're sorry, shipping charges cannot be refunded unless the return is a result of our error or has been damaged in shipping.

Returning Your Merchandise

Please enclose your invoice and unused merchandise in like-new condition, in the original packaging and send the package back insured (paid by customer) to the address below:

Medical Instrument Supply
23 Woodlands Street 31
730306 Singapore

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